FAQ

Specsmakers Return, Warranty, Replacement & Refund Policy

Find answers to our most asked questions

  • Warranty Policy

    1. Frames Warranty

      • Specs-Assist Warranty Protection Program: All frames purchased with the Specs-Assist Warranty Protection Program are covered under a 1-year manufacturing defect warranty from the date of purchase.
      • Without Specs-Assist Coverage: Frames purchased without Specs-Assist coverage are eligible only for a 90-day manufacturing defect warranty from the date of purchase.
      • Warranty Coverage: Warranty applies only to manufacturing defects, as assessed solely at the discretion of Specsmakers.
      • Covered Under Warranty:
        • Frame breakage at spring or hinge
        • Frame coating peel-off
      • Not Covered Under Warranty:
        • Frame corrosion
        • Discoloration or fading
        • Scratches on frames
        • Size-related issues
        • Temple sleeves
        • Clip-on falling off
        • General wear and tear
        • Accidental damage

    2. Lens Warranty

      • Specs-Assist Warranty Protection Program: All lenses purchased with the Specs-Assist Warranty Protection Program are covered under a 1-year manufacturing defect warranty from the date of purchase.
      • Without Specs-Assist Coverage: Lenses purchased without Specs-Assist coverage are not eligible for any manufacturing defect warranty.
      • Warranty Coverage: Warranty applies only to manufacturing defects, as assessed solely at the discretion of Specsmakers.
      • Covered Under Warranty:
        • Lens coating peel-off
        • Spots on lenses
      • Not Covered Under Warranty:
        • Breakage of lenses of any index type
        • Chipping or cracks on lenses
        • Scratches on lenses
        • Thickness-related concerns
        • Accidental damage
        • General wear and tear
      • Important Lens Information:
        • 1.5 index lenses are not impact resistant.
        • 1.6 / 1.67 / 1.74 / 1.76 index lenses are impact resistant only and are not unbreakable.
      • Adaptation & Power Issues: Any adaptation or power-related concerns must be reported within 14 days from the date of purchase.

    3. Products Not Covered Under Warranty

      Specsmakers does not provide warranty under any circumstances for:

      • Reading Glasses
      • Sunglasses
      • Computer Glasses
      • Contact Lenses
      • Accessories
  • Free Spectacle Services

    The following complimentary services are available for spectacles and are not covered under warranty:

    • Frame screw adjustment and replacement
    • Frame temple tightening
    • Frame misalignment correction
    • Nose pad replacement
  • Replacement Policy

    In the event of a valid warranty claim, the product will be repaired wherever feasible. If repair is not possible, a replacement will be suggested.

    Frame Replacement Terms

    • Replacement will be provided with the same model, subject to availability.
    • If the same frame is unavailable, an alternate frame of the same value that fits the existing lenses will be provided.
    • If a higher-priced frame is selected, the customer must pay the price difference.
    • If a lower-priced frame is selected, the balance amount will not be refunded in cash, credit, or any other form.
    • If the selected replacement frame cannot accommodate the existing lenses, the customer must purchase new lenses separately.
    • Specsmakers will not replace lenses if a suitable frame matching the existing lens shape is unavailable.

    Replacement Timeline

    A minimum of 7–10 business days may be required for replacement processing.

  • Cancellation Policy
    • Orders once placed cannot be cancelled at any stage, as products are customized based on individual eye power requirements.
    • Orders must be collected within 60 days from the date of order placement.
    • Failure to collect the order within this period will result in automatic cancellation of the order, and any advance payment made will not be refunded.
  • Exchange Policy

    Exchange requests are subject to product eligibility and warranty terms.

    • If the same frame is unavailable, customers may select an alternate frame of the same value.
    • If a higher-priced frame is selected, the customer must pay the difference amount.
    • If a lower-priced frame is selected, the remaining balance amount will not be refunded.
    • If the selected replacement frame is incompatible with the existing lenses, customers will be required to purchase new lenses separately.
  • Return & Refund Policy
    • Specsmakers does not offer refunds under any circumstances.
    • In case of approved disputes, refunds, if any, will only be issued in the form of a Specsmakers Credit Note.
    • Any approved cancellation or refund adjustment will only be processed through a future purchase credit note.
  • Prescription & Product Liability

    Specsmakers' liability is limited to dispensing spectacle lenses or prescription sunglasses strictly as per the prescription provided by the customer or prescribed by a Specsmakers optometrist.

    • For outside prescriptions, Specsmakers shall not be liable for prescription errors or later prescription changes.
    • No replacement will be provided in case the outside prescription is incorrect or subsequently changed.

    Lens Thickness Disclaimer

    Lens thickness may vary depending on:

    • Frame size
    • Frame shape
    • Prescription power
    • Lens type selected by the customer
  • Customer-Owned Products Disclaimer

    Orders processed using customer-owned frames, lenses, or any customer-provided products are undertaken entirely at the customer's risk.

    Specsmakers shall not be responsible for any damage, replacement, refund, or reinstatement related to customer-owned products.

  • International Shipping Policy

    For international shipments:

    • A shipping fee of ₹2,000 will be applicable.
    • Any import duties, customs charges, or local taxes in the destination country must be borne by the customer.
  • Pricing & Packaging

    All product prices include the cost of accessories, packaging accessories, and packing materials.

  • Communication Consent

    By providing your mobile number and contact details at the time of order placement, you consent to receive promotional and transactional communication via:

    • SMS
    • WhatsApp
    • Email

    To unsubscribe from promotional communication, customers may write to: info@specsmakers.in

  • Legal Jurisdiction
    • Specsmakers' total liability in any case shall be limited only to the total purchase value of the spectacles or concerned product.
    • Any disputes shall be subject exclusively to the jurisdiction of courts in Chennai, Tamil Nadu, India.
    • These terms and conditions shall be governed by Indian laws.
  • Specsmakers Brands

    The following are sub-brands of Specsmakers:

    • Eva
    • Airvue
    • Happster
    • Streak
    • Peepstar
    • Airlenses
    • Airlenses Ultra
    • Airlux
    • AirRelax
  • Customer Care & Support

    For suggestions, feedback, or complaints, please contact:

    • Call Us: +91 97915 97915
    • Email: info@specsmakers.in